REFUND POLICY
Refund and Cancellation Policy
Order Cancellation: At CalcSwift, we understand that plans change. You have the flexibility to cancel your order until it's shipped. If you've made an order and circumstances require you to change or cancel it, reach out to us within 12 hours. However, once we've initiated the packaging and shipping process, cancellations are no longer possible.
Refunds: Your satisfaction is our priority, which is why we proudly offer a 100% money-back guarantee for products that arrive defective or sustain damage during shipping. If you encounter any such issues, please inform us immediately. We'll swiftly guide you through the process, providing you with a return address. You can choose between a replacement or a refund, based on your preference.
Our Commitment to Your Satisfaction: If you find yourself unsatisfied with your order for any reason, we encourage you to get in touch with our dedicated support team. We're committed to working closely with you to resolve any concerns.
Return Shipping Responsibility: For returned items, customers are responsible for covering return shipping costs.
Exclusions from Refund: We do not offer refunds in the following circumstances:
- Orders not received due to factors within your control (such as providing an incorrect shipping address)
Refund Requests Timeframe: To initiate a refund, you can submit a request within 15 days following the guaranteed delivery period (45 days). To do so, simply send us a message via the Contact Us page.
Our ultimate goal is to ensure your satisfaction and provide a seamless shopping experience. If you have any questions or require assistance, don't hesitate to reach out. Your happiness matters to us.